FAQ

FAQ

What do I need to do to sign up for my first free class?

At Rukus your first ride is always free. Simply find your home studio on GoCycleNow.com or click here then click on Purchase and select "First Ride Free". You'll be prompted to create an account, choose a date, then select your bike. It’s that easy. Upon your first visit you’ll be greeted by our highly trained and professional staff. They will help get you clipped and you’ll soon be enjoying your first ride in our state of the art CycleArena.

What do I need to know as a first time rider?

Please arrive 30 minutes early to check-in and familiarize yourself with our studio. Your shoes, towel, and water are all complimentary. For your convenience we provide free lockers to store your belongings and showers with all inclusive amenities.

Is there a minimum age and height to ride at Rukus?

If you are under the age of 16 we ask that a parent or guardian must be present to create your new account in the studio with a Studio Manager. We also recommend all riders to be at least 4’11” so they can safely reach the bike pedals in the CycleArena.

Do I need to rent cycling shoes or can I bring my own?

No, at Rukus everything is included in your ride. Complete your shoe size in your profile at time of account set up and we’ll have your shoes waiting for you upon your class arrival.

You’re always welcome to bring your own cycling shoes. At Rukus we use Delta cleats but our bikes can accommodate all shoe and cleat types.

What is your cancellation policy?

You may cancel your ride up to 12 hours in advance without charges. Guests who cancel after this time or does not show up for the scheduled ride will forfeit their ride or incur a penalty fee.

What if I arrive late to a class?

No problem! We understand life happens. At Rukus if you arrive late to a class you will be invited to step inside our On-Demand Room where you can join the live class currently in action. You also have the option to take one of our On-Demand classes which can be selected from our inventory of recorded classes from earlier in the day or week.